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Order Policy

STANDARD ORDERS (READY TO WEAR ITEMS)

DEBBIECARROLLDESIGN.com prides itself on offering the highest quality merchandise and fulfilling customer orders accurately.

Once an order has been received, we will dispatch your item within 1-2 weeks. 

On receipt of your item, if you are not fully satisfied with your purchase simply return the unused item in its original condition within 14 days of receipt and we will provide you with an online store credit, good for 1 year, or exchange, minus shipping costs.

 

Please note:  REFUNDS ARE NOT ALLOWED.

Upon receipt of returned goods, DEBBIE CARROLL reserves the right to deny refund if the merchandise does not meet our return policy requirements.

 

We reserve the right to refuse service to anyone.

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CUSTOM ORDERS

Once you have found your ideal dress and made a purchase, we will confirm your order and request the measurements we require. Please see our 'Measurements Page' for information on taking your own measurements. 

It is the buyers responsibility to take all measurements accurately and email them to debbie@debbiecarrolldesign.com. Please include your name and order number which can be found at the top of your order confirmation email. We cannot begin to process your order until we have this information.

Once measurements have been received, work on your custom made dress can begin. Manufacture will take between 3-4 weeks.

CANCELLATIONS

An order may only be cancelled 24 HOURS after we have received your order.

RETURNS

ALL custom order items are final sale: NO RETURNS OR EXCHANGES. NO EXCEPTIONS.

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RETURNS INSTRUCTIONS

Send return items to: DEBBIE CARROLL DESIGN, 39E Agate Ave #202, Las Vegas, Nevada, 89123.

Please be sure to include your order number and name on the outside of your return. The order # can be found in the email confirmation of your order or by logging into your account.

 

We strongly recommend that you insure your return and get proof of delivery in case your package gets lost in transit.

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PROMOTIONAL CODES

If you have received a GIFT CARD or a Promotional offer, follow these simple steps to use your GIFT CARD AMOUNT or PROMOTIONAL OFFER:

1) At checkout, enter your promotional code in the box provided, marked ‘Discount’.

2) Hit “Apply” button

3) The value of the promotion will be applied.

Promotional Codes cannot be applied to previous orders.